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Shipping & Returns
What we can commit to today, and what is still being finalised with our fulfilment partner.
Shipping
- DispatchBeing finalised
- This detail is not yet confirmed with our fulfilment partner. Rather than publish an estimate we cannot honour, we are leaving it blank until it is contractual. It will appear here — and at checkout — before orders open.
- Where we shipBeing finalised
- This detail is not yet confirmed with our fulfilment partner. Rather than publish an estimate we cannot honour, we are leaving it blank until it is contractual. It will appear here — and at checkout — before orders open.
- CarriersBeing finalised
- This detail is not yet confirmed with our fulfilment partner. Rather than publish an estimate we cannot honour, we are leaving it blank until it is contractual. It will appear here — and at checkout — before orders open.
- Duties & taxesBeing finalised
- This detail is not yet confirmed with our fulfilment partner. Rather than publish an estimate we cannot honour, we are leaving it blank until it is contractual. It will appear here — and at checkout — before orders open.
Returns
- Right of withdrawal
- Customers in the EU and the UK have a statutory right to withdraw from a distance purchase within 14 days of receiving it, without giving a reason. This is a legal right and applies regardless of our own policy.
- Opened cosmeticsBeing finalised
- This detail is not yet confirmed with our fulfilment partner. Rather than publish an estimate we cannot honour, we are leaving it blank until it is contractual. It will appear here — and at checkout — before orders open.
- How to returnBeing finalised
- This detail is not yet confirmed with our fulfilment partner. Rather than publish an estimate we cannot honour, we are leaving it blank until it is contractual. It will appear here — and at checkout — before orders open.
- Damaged or incorrect orders
- If an order arrives damaged, incomplete or incorrect, contact us with a photograph and we will resolve it. This is not affected by the returns policy.
Write to us and a person will answer.